What information is collected?
Generally, we gather two types of information. The first type of information is the personally identifiable information ("Personal Information") that you expressly provide when you enroll in Reassurance Health. This information includes your name, mailing address or e-mail address as well as billing information (e.g. credit card number). Occasionally, we may request other information from you that may be used by our Membership Services department to confirm enrollment, update your account or confirm your order. From time to time, we may offer you optional surveys that may ask you for your opinions or demographic data (e.g. age and gender) so that we can improve our program and offerings.The second type of information is technical and statistical information that is collected automatically whenever you visit our Web site. This type of information may include things such as your IP address, operating system, type of browser and Web site activity. We collect this data to help us improve the quality of our Web site and make your visits to the site easy, convenient and meaningful.
We do not link aggregate user data with personally identifiable information.
Who is collecting the information?
Reassurance Health is marketed and distributed by Coverdell & Company, Inc. (“Coverdell”), a leading marketing solutions company. The information collected on the site is owned by Coverdell and/or its marketing partners depending on who offered you membership in the program.How do you use the information collected?
We use the Personal Information you provide to service your membership. For example, we request your mailing address so we know where to send the ID cards, insurance certificates, and any other information you may request. We also may send you additional membership information such as updates about our program and special offers. We use your credit card information to bill you for the membership fee. We use your e-mail address to notify you of program updates, special offers and promotions.The Personal Information that is collected may also be shared with Coverdell’s affiliates and /or marketing partners, to bring you additional information and special savings offers.
The technical and statistical information that is automatically collected from your computer whenever you visit Reassurance Health is used to help us improve the site and the member experience. From time to time we may disclose general statistical information about our Web site and its visitors such as the number of visitors, the number and type of products purchased, etc.
Do you share Personal Information with third parties?
Reassurance Health may share Personal Information with third parties whom we employ to perform functions on our behalf and with whom we have contractual relationships. For example, Reassurance Health uses a third party to verify and process your credit card information in order to charge you for requested benefits or services and a third party for claims administration on the insurance coverage included in Reassurance Health. All such third parties are contractually obligated to use your Personal Information only for the purpose for which it is given. Reassurance Health is not responsible for the information practices of third parties outside of such contractual relationships. The collection, use and disclosure of information by third parties are subject to their respective privacy policies, which may differ from our policy.From time to time, we may also share Personal Information with our affiliates and/or marketing partners who offer products and services that we think will be of interest to you. If you prefer not to have your Personal Information shared with our affiliates and/or marketing partners, please indicate this by sending us an e-mail using the Contact Us page. If you accept a third-party offer provided via or linked to from our Web site, you consent to our providing your Personal Information and/or billing information to the third-party marketer that offered the product or service so they may process your acceptance of the offer.
We may also disclose your Personal Information when required by law or in the good faith belief that such action is necessary in order to conform to the edicts of the law or comply with legal process.
As we continue to develop our business, we may buy or sell assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that our company or substantially all of its assets are acquired, customer information will of course be one of the transferred assets. In the event that customer information is transferred as described in this paragraph, members will be notified via e-mail and given the opportunity to opt-out of having their Personal Information transferred to any new entity.
How do I change/modify my information?
You can change, modify or update your member information by sending us an e-mail from the Contact Us page. You can choose at any time to inform us of your e-mail preferences by sending us an e-mail from the Contact Us page or, if available, by going to the E-mail Preferences page where you can indicate what offers you are not interested in receiving.What are Cookies and how do you use them?
Reassurance Health sets and uses cookies on your computer, but solely for the purpose of providing service. A cookie is a small bit of information given to your browser by a web site to recognize whether or not you have visited the site before. Cookies can make the Web more useful by storing information about your preferences on a particular site. Reassurance Health uses cookies for administrative purposes, such as, facilitating your access to the site and customizing the information you see. Most browsers are initially set up to accept cookies. If you'd prefer, you can set yours to refuse cookies. However, you will not be able to take full advantage of our web site if you do so.How do you secure member information?
We work to protect the security of your information during transmission by using Secure Socket Layer (SSL). When you place an order online, the SSL scrambles or encrypts your information before it is sent to us over the Internet. This protects your credit card information from being read while it is transferred through cyberspace. When we receive your order, the information is kept encrypted until we are ready to process your request. SSL is supported by Netscape 2.0+, Microsoft IE 3.0+ and most frame-enabled browsers. You will see a small key or padlock in the bottom right corner of your browser if you are using Netscape or Microsoft browsers, indicating that your transaction is secure.Do these same policies apply to third-party Web sites that I access through Reassurance Health?
No. The Privacy and Security Policy appearing on this Web site relates to Reassurance Health. You will notice that our Web site may contain links to other sites such as our benefit providers. We cannot be responsible for the privacy and security practices of other Web sites that you may access through our site, even if displayed within a frame on our site. As an online consumer, you should always review a particular Web site’s privacy and security policies when linking to that site before revealing any Personal Information to that site.How do you update your Privacy and Security Policy?
We will notify you if there is a material change in our privacy practices. We will take commercially reasonable measures to obtain written or active e-mail consent from the member if Reassurance Health is going to be using the information collected from the member in a manner different from that stated at the time of collection. We will also post the changes in our Privacy and Security Policy prior to a change.How do I contact the Web site?
If you have any questions about the practices of this Web site or your dealings with this site, you can send us an email through our Contact Us page or write to us at Membership Services, Reassurance Health, 8420 W. Bryn Mawr, Suite 700, Chicago, IL 60631.By using our Web site, you consent to the collection and use of information as it is disclosed in this Privacy and Security Policy statement. If you do not agree we ask that you do not use our site. Thank You.
Effective August 1, 2008
